3CE REQUEST FOR PROPOSAL
RFQ for CRM and Programs Management Software and Implementation
MBCP seeks qualifications for Customer Relationship Management (CRM) Software Implementation and ongoing Support Services (“Services”) to support customer communication and engagement, analytics, and energy programs management. The qualifications must highlight the experience and qualifications of your organization (Vendor) relating to the CRM structure and capabilities, implementation, and ongoing support as described in this RFQ’s scope of work. Vendors should provide qualifications in response to this RFQ. MBCP reserves the right to not award work to any Vendors.
Supporting Documents:
Content:
MBCP seeks qualifications for Customer Relationship Management (CRM) Software Implementation and ongoing Support Services (“Services”) to support customer communication and engagement, analytics, and energy programs management. The qualifications must highlight the experience and qualifications of your organization (Vendor) relating to the CRM structure and capabilities, implementation, and ongoing support as described in this RFQ’s scope of work. Vendors should provide qualifications in response to this RFQ. MBCP reserves the right to not award work to any Vendors.
| Date * | Event |
| November 8, 2019, 9:00 am PST | RFQ issued |
| November 15, 2019, 5:00 pm PST | Deadline for questions, clarifications |
| November 19, 2019 | Question responses posted online |
| November 22, 2019, 5:00 pm PST | Deadline for Vendors to submit qualifications |
| December 6, 2019 | Top Vendors notified of interview times, if applicable |
| December 10-12, 2019 | Possible interviews of top Vendors |
| December 13, 2019 | Anticipated date MBCP will notify awardees |
| January 3, 2019 | Anticipated date contract finalized |
| January 8, 2019 | Sent to Operations Board for approval |
*Dates subject to change