3CE REQUEST FOR PROPOSAL
Data Management and Customer Call Center Services
Monterey Bay Community Power Authority (“MBCP”) is seeking proposals for data management and customer service support functions necessary to operate its Community Choice Aggregation Program (“CCA Program” or “Program”). This Program serves residential, commercial, industrial and agriculture customers located within the Monterey, Santa Cruz and San Benito Counties with planned expansion to the Cities of San Luis Obispo (“SLO”) and Morro Bay in January of 2020. MBCP anticipates additional expansions in 2021 pending board approval.
Supporting Documents:
Content:
Through this Request for Proposals (“RFP”) process, MBCP is seeking proposals for the services required to: (1) manage MBCP customer account data; (2) exchange customer usage, rates, billing and payment data with PG&E and Southern California Edison (“SCE”); (3) enroll and shadow-bill remaining customers in rate ready billing as it becomes available from PG&E; (4) enroll new customers in SCE service territory; (5) manage customer call center and respond to MBCP customer service calls; (6) address MBCP customer service issues; and (7) transition services from MBCP’s current data vendor.
RFP Schedule* |
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| Release RFP | July 23, 2019 |
| Deadline for Question Submittal | July 26, 2019 |
| Posting of Responses to Questions | July 30, 2019 |
| Proposals Due | August 2, 2019 |
| Interviews and Contract Negotiations | August 5 – 13, 2019 |
| Contract Completed | August 14, 2019 |
*All dates subject to change