Customer Resources

Ongoing Resources available for Residential, Commercial, and Agricultural Customers.

As part of 3CE’s COVID-19 response, 3CE will keep this customer resources webpage updated in an effort to share available financial resources with our customers.  
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FINANCIAL RESOURCES FOR RESIDENTIAL CUSTOMERS

Are you a residential customer?

There are many financial resources available to Central Coast Community Energy (3CE) customers.  Customers enrolled in 3CE continue to receive their same CARE, FERA, AMP, HEAP and Medical Baseline discount; with no need to reapply for these programs.

Those enrolled in CARE/FERA may also be eligible
to 
apply for the newly available AMP Program which 
shields customers with past-due balances from power shutoffs. 
 

The PG&E moratorium on utility shut-offs for residential customers is set to end on June 30, 2021 and customers with that meet shut-off criteria may be subject to power shutoffs 60 days after July 1, 2021. It’s important that customers know their options. Please review the financial tools available below and check with your county and city for any other available resources. 

New CARE, FERA and Medical Baseline enrollments or renewals must still be done through PG&E’s or SCE’s customer service center or website. Review the below details on resources that may support you as a 3CE residential customer.

Emergency Rental Assistance Program

California passed SB91 approving $2.6B in emergency rental and utility assistance. Applicants can receive help for past due rent and utilities. Each county has been allotted a different funding amount and way to administer their program. 3CE Customers can visit the state site to find which entity is running their program and receive more resources: Housing Is Key (ca.gov)

Who Can Apply: Landlords who have income-eligible renters experiencing a financial hardship due to COVID-19 with past due rent. Renters who have experienced a financial hardship due to COVID-19, have past due rent or utilities, and have a household income that is not more than 80% of the area median income. 

How Much Rent Relief Will I Get: Landlords can get reimbursed for 80% of past due rent accrued between April 1, 2020, and March 31, 2021, if they agree to waive the remaining 20% of unpaid rent. Eligible renters whose landlords choose not to participate may still apply on their own and receive 25% of unpaid rent accrued between April 1, 2020, and March 31, 2021 through a direct payment to their landlord. If a landlord refuses direct payment, the 25% can be paid to the renter to pay missed rent to their landlord by June 30, 2021. Paying 25% of past due rent by June 30, 2021 can help keep renters in their homes under the extended eviction protections provided in SB91. 

How do I Apply: To check eligibility requirements, apply or find a Local Partner Network organization who can assist you further, visit HousingIsKey.com or call 833-430-2122.  You can also find  your county’s emergency rental assistance program link to the left. 

California Alternate Rates for Energy Program (CARE) and Family Electric Rate Assistance Program (FERA)

CARE and FERA are discount programs that help eligible customers pay their energy bills. Over 1.4 million customers are receiving a bill discount through these two programs. 

California Alternate Rates for Energy Program (CARE) is a monthly discount of 35% on your electricity bill and a 20% discount on your natural gas bill. Participants qualify through income guidelines or if enrolled in certain public assistance programs.

Family Electric Rate Assistance Program (FERA) is a monthly discount of 18% on electricity only. Must be a household with three or more people. Participants qualify through income guidelines.

Medical Baseline Program

The Medical Baseline Program, also known as Medical Baseline Allowance, is an assistance program for residential customers who depend on power for certain medical and independent living needs. This program provides:

  1. A lower rate on your monthly energy bill
  2. Extra notifications in advance of a Public Safety Power Shutoff

How the Medical Baseline Program Works: All residential customers receive an allotment of energy every month at the lowest price available on their rate. This is called the Baseline Allowance.

Customers who are eligible for the Medical Baseline Program receive an additional allotment of electricity and/or gas per month (approximately 500 kilowatt-hours (kwh) of electricity and/or 25 therms of gas per month). This helps ensure that more energy is available at a lower rate to support qualifying medical devices.

The Medical Baseline Program requires you to continue paying your monthly PG&E bill. Nonpayment can result in the disconnection of your utility services.

Arrearage Management Plan (AMP) Program

AMP  provides up to $8,000 total past-due forgiveness for CARE or FERA customers and shields customers with past-due amounts from disconnection. Customers must be enrolled in CARE or FERA to be eligible for AMP. Customers must also owe at least $500 in arrearages, or $250 for gas-only customers, with some portion of the arrearage at least 90 days past due. 

How it Works: Customers enrolled in AMP will receive forgiveness of 1/12 for their past-due balance for every on-time payment of a current monthly bill, with a maximum possible amount of $8,000 in total forgiveness per 12-month period. Missing two sequential payments will automatically remove customer from the AMP program.

If a customer falls out of the AMP program, any amounts already forgiven are not forfeited and they must wait for 12 months before re-enrolling. Please review our AMP flyer prior to calling PG&E directly to apply at 1-800-743-5000

Low Income Home Energy Assistance Program (LIHEAP)

Are you struggling to pay your electric bills and potentially could be disconnected? Central Coast Energy Services LIHEAP program provides residential customers with financial support. 

There are several portions of the program that help accomplish this goal, such as:

  • The Home Energy Assistance Program (HEAP) provides one-time financial assistance to help balance an eligible household’s utility bill.
  • The Energy Crisis Intervention Program (ECIP) provides assistance to low-income households that are in a crisis situation. Such an example would be a household receiving a 24-48 hour disconnect notice or service termination by their utility company. Another example would be a household facing an energy-related crisis that could be deemed potentially life-threatening in the household, such as a combustible appliance.
  • LIHEAP Weatherization provides free energy efficiency upgrades to low-income households to lower their monthly utility bills while also improving the health and safety of the household’s occupants.  
  • Education on basic energy efficiency practices and instruction on the proper use and maintenance of installed weatherization measures.
  • Energy budget counseling. 
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COMMERCIAL CUSTOMER FINANCIAL RESOURCES

Are you a commercial customer?

As part of 3CE’s commitment to helping commercial customers thrive, we’re sharing an abbreviated list of broad-reaching financial assistance programs. For the most comprehensive and up-to-date resources, please visit your county resource hubs listed below.

When the time comes for future financial planning, please consider the possibility of accessing 3CE Energy Program funds to bolster your bottom line and assist your business with the transition from fossil-fuel dependence to clean-energy solutions.

Paycheck Protection Program (PPP)

The Paycheck Protection Program (PPP) is a loan designed to provide a direct incentive for small businesses to keep their workers on payroll.  Borrowers may be eligible for PPP loan forgiveness.

SBA is currently offering PPP loans originated only by participating community financial institutions including Certified Development Companies (CDCs), SBA Microlenders, Community Development Financial Institutions (CDFIs), and Minority Depository Institutions (MDIs) until May 31, 2021 or until remaining funds are exhausted. Please note that not all community financial institutions are participating in PPP.

 

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AGRICULTURAL CUSTOMER FINANCIAL RESOURCES

Are you an Agricultural customer?

As part of 3CE’s commitment to helping agricultural customers grow their business, we’re sharing an abbreviated list of broad-reaching financial assistance programs. For the most comprehensive and up-to-date resources, please visit your county resource hubs listed below.

When the time comes for future financial planning, please consider the possibility of accessing  3CE Energy Program funds to bolster your bottom line and assist your business with the transition from fossil-fuel dependence to clean-energy solutions.

USDA Pandemic Assistance for Producers

SDA is dedicating $6.5 billion in available funding to reach a broad set of producers. Click the weblink to view the USDA’s pandemic resources page.