Residential Customers Invited to Explore New CCCE Customer Energy Portal
As Central Coast Community Energy enters the final phase of testing for its new Customer Energy Portal, residential customers receiving CCCE service in PG&E service area are invited to explore detailed information about their electric generation charges, current rate plan, and energy usage. Through the portal, customers can also review and select service offerings such as 3Cprime, CCCE’s 100% renewable offering, and potentially track energy program application status.
The Customer Energy Portal is scheduled to be available to commercial, agricultural, and CCCE Member Agency customers in coming months. The final test phase enables residential customers to share general feedback, identify possible technical glitches, and make recommendations for future portal enhancements.
Residential customers can access the portal here. CCCE account information is required to register an account in the system. Participating customers are asked to provide feedback via this brief survey.
As with other CCCE initiatives and innovations, engaging with customers and involving them in the decision-making process plays an important role on the path to successful implementation. The benefits of locally controlled electricity begin with community collaboration and result in shared benefits. CCCE thanks all customers who participate in the Customer Energy Portal rollout process.
View ourUnderstanding Your Bill flyer to see what changes you can expect on your electric bill and where to find your savings.
Rate Assistance Programs
CARE, FERA, AMP, HEAP and Medical Baseline is available to Central Coast Community Energy customers, as well as PG&E or SCE customers, and provides the same discount regardless of enrollment with Central Coast Community Energy or your utility provider. Customers enrolled in Central Coast Community Energy continue to receive their CARE, FERA, AMP, HEAP and Medical Baseline discount within their PG&E delivery charges; there is no need to reapply with Central Coast Community Energy. Those enrolled in CARE/FERA may also be eligible to apply for the AMP Program. New CARE, FERA and Medical Baseline enrollments or renewals must still be done through PG&E’s or SCE’s customer service center or website.
CCCE supports all customers and wants to remind our customers that you may be eligible for rate assistance programs such as CARE, FERA and Medical Baseline. You may be eligible to receive up to 20% off your bill.
To learn more about CARE/FERA, please visit this website.
To learn more about Medical Baseline, please visit this website.
To learn more about Central Coast Energy Services LIHEAP program, please visit this website.
CCCE also supports other rate assistance programs such as Arrearage Management Plan (AMP) — a new payment plan option to help qualifying residential customers reduce unpaid balances on their bills. AMP provides for up to $8,000 total arrearage forgiveness for CARE or FERA customers. Customers must be enrolled in CARE or FERA to be eligible for AMP. Customers must also owe at least $500 in arrearages, or $250 for gas-only customers, with some portion of the arrearage at least 90 days past due. NEM customers are not eligible to participate at this time.
How it Works
Customers enrolled in AMP will receive forgiveness of 1/12 for their starting arrearage balance for every on-time payment of a current monthly bill, with a maximum possible amount of $8,000 in total forgiveness per 12-month period. Customers must make all 12 months of on-time payments to remain in the program. If a customer falls out of compliance, any amounts forgiven are not forfeited. If a customer falls out of compliance, they must wait for 12 months before re-enrolling.